The travel industry’s prolonged time-out in survival mode has resulted in plummeting revenues and talent leaving for other fields – but the disruption will pass eventually. The companies that travel in the right direction today will lead the industry tomorrow.
STATE OF TRAVEL INDUSTRY TODAY
When the uncertainty clears and travel restrictions are lifted the world will reopen and people will resume traveling to destinations old and new, using the safest, easiest, – and increasingly, the most sustainable – service providers.
At the same time, the global travel market will be rearranged as the industry bounces back from the recession. For travel companies, it’s a fight or flight situation – and the only alternative is the former.
HOW Pegasus InfoCorp CAN HELP THE TRAVEL INDUSTRY
Our mission is to help you deliver the innovative travel experiences that separate your company from the rest, with agility and new ways of doing things. It’s about offering smooth, safe and personal customer journeys starting right from the passenger’s doorstep and an interconnected mix of physical and digital.
We simplify the complex, think outside the box and co-create new innovations in practice – from service design to adopting cutting-edge technologies. These, combined with the smart use of data, will enable you to thoroughly understand your end customer’s behavior and harness it as a driver for sales.
By supporting your organization’s agile cultural transformation, we will help you become more innovative as well as a more attractive option for the top talents looking for the best place to work.
WE WILL HELP YOU SOLVE TRAVEL INDUSTRY CHALLENGES
- Identifying the most critical development goals
- Engaging your customers by personalizing your services and making traveling with you easier and safer
- Developing more sustainable operating and business models and services
- Improving accessibility for passengers
- Creating new business models and creating ecosystems with other industry operators
- Providing the teams and talent you need
- Adopting new technologies: big data, AI, robotics, face recognition, VR, contactless payments, voice control etc.
- Renewing your business processes to support digital transformation
- Integrating physical and digital environments into seamless customer experience
- Building the future-capable and attractive organizational culture that attracts talents.
Pegasus InfoCorp is a true partner in digital transformation, both in delivering high-quality digital solutions and in setting up modern and efficient ways-of-working.
Working with people from Pegasus InfoCorp is inspiring and rewarding. They are not afraid to challenge the client if it’s deemed necessary for producing the best possible results. To me, it doesn’t even feel like a client-vendor relationship, but more like a real team. Working together is fun, informal, relaxed and flexible. Awesome people and real pros!
WHEN GETTING STARTED, OUR FIRST STEPS ARE TO…
01 Identify what your customers really need now, not just what they want.
03 Focus and agilely organize a multidisciplinary team to deliver exactly that.
05 Listen, iterate, develop, repeat.
02 Define what needs to be done.
04 Use data and latest technologies to create the ultimate customer experience, increase operational efficiency and more.
Pegasus InfoCorp has been a great partner to gather new ideas and innovative solutions for our customers with. The team quickly understood what we were looking for with this project and how we are able to enhance the touchpoint «Lounge» in the customer journey. Combining the basic needs of our customers with innovative ideas and services, Pegasus InfoCorp developed a portfolio with numerous different ideas and solutions.
Creating transformative experiences with human-centered design
Human centered services should be strategic imperative to almost any company. Get started with your customer-driven service creation journey!
Data-driven organization design and innovation
Future organisations are data-driven and thus more agile and competitive. Start designing your organisation's future with us and create new purposeful innovations!